Terms & Conditions

1. General terms

1.1. These Terms & Conditions (“Terms”) represent the entire agreement between you (“the Customer”) and R&D Technologies (Pty) Ltd (“Randd Technologies”), and no alterations or additions shall be valid unless reduced to writing and signed by both parties.

1.2. By placing an order with Randd Technologies, you agree that the transaction will be governed by the version of these Terms in force at the time of ordering.

1.3. These Terms are final and binding and are not subject to any suspensive or dissolutive condition.

1.4. These Terms supersede and expressly override any conflicting terms submitted by the Customer.

1.5. These Terms apply to all customers, employees, contractors, technicians, agents and representatives of Randd Technologies.

1.6. Randd Technologies reserves the right to refuse service to any individual or entity at its sole discretion.

2. Quotations

2.1. All quotations are valid for 7 (seven) calendar days from the date of issue.

2.2. Quotations are subject to availability of stock and may be withdrawn or amended without notice prior to acceptance.

3. Payment options & terms

3.1. Randd Technologies accepts the following payment methods:

• Credit Cards (Visa, MasterCard, Diners Club, American Express)
• Debit Cards (ABSA, Standard Bank, Nedbank, FNB, Capitec)
• EFT, Happy Pay & FlexiPay
• Cash Deposits
• SnapScan

3.2. For COD or payment plan options, you must contact 021 879 5549 prior to booking.

3.3. You are responsible for ensuring that the products ordered are suitable for your intended use. Please contact us for assistance if unsure.

3.4. No order is binding until accepted by management of Randd Technologies.

3.5. All orders must be paid in full before shipment or installation.

3.6. Where applicable, prices may change due to exchange rate fluctuations. The Customer is responsible for checking updated pricing before payment.

3.7. Until payment is received in full, Randd Technologies reserves the right to apply price adjustments due to currency changes.

4. Credit card security

4.1. Credit card transactions are processed via Paystack, who use SSL3 encryption. No card details are stored on our websites/systems.

5. Shipping charges

5.1. Shipping fees will be displayed at checkout/quotation.

5.2. Certain remote areas may incur additional courier fees. These will be communicated prior to shipping.

6. Delivery

6.1. Any delivery note or waybill signed by you or your representative constitutes proof of delivery.

6.2. Goods must be inspected upon delivery. Visible defects or discrepancies must be noted on the delivery note.

6.3. Randd Technologies may split deliveries if required, with reasonable notice.

6.4. If you engage your own courier, you indemnify Randd Technologies from all related claims.

6.5. Randd Technologies will endeavour to meet delivery times but shall not be liable for delays beyond its reasonable control.

7. Pricing

7.1. Prices, specifications and terms are subject to change at any time.

7.2. The price charged will be the one valid at the time of order placement.

7.3. If any tax, duty, or cost increases prior to delivery, Randd Technologies may adjust pricing with reasonable notice.

8. Deposits & order cancellations

8.1. Order cancellation requests must be submitted in writing.

8.2. Special-order or custom-manufactured items cannot be refunded once a deposit is paid.

8.3. Randd Technologies may cancel orders where stock becomes unavailable or circumstances arise beyond our control.

8.4. To the extent allowed by law, cancellations may incur a 20% handling fee.

9. Processing times

9.1. Orders are processed within 1–5 business days, excluding weekends and public holidays.

9.2. Randd Technologies does not guarantee same-day shipping.

10. Warranties

10.1. Every complete shower unit carries the manufacturer’s 1-year warranty, from the date of purchase.

10.2. The warranty is extended through Randd Technologies on behalf of the manufacturer. Your entitlement is limited to requiring Randd Technologies to enforce such warranty with the manufacturer.

10.3. The manufacturer’s warranty does not cover heating elements. Heating elements are replacement parts and carry no warranty.

10.4. Warranty is void if:

• Products are used contrary to instructions
• Damaged by misuse, negligence, tampering or unauthorised repairs/installations
• Not accompanied by proof of purchase

10.5. Where Randd Technologies installed the unit, the installation guarantee in clause 11.4 applies in addition to this warranty.

11. Installations

11.1 Customer responsibilities

11.1.1. The Customer is responsible for ensuring that all plumbing and electrical points are fully accessible before installation.

11.1.2. Any concealed pipes, inlets, wiring, or structural obstructions must be disclosed prior to booking.

11.1.3. Installation requiring tile removal, drilling, or structural modification will only proceed with written approval.

11.2 Call-out and travel fees

11.2.1. A call-out fee of R400 (four hundred rand) applies to customers who are not under an installation guarantee (clause 11.4) and require our services. The call-out fee is payable once technicians arrive on-site, irrespective of whether the work can proceed.

11.2.2. The call-out fee covers sites within 30 km of our Bellville premises. For sites further than 30 km, a travel fee is charged in addition to the call-out fee, according to our published travel fee table.

11.2.3. Travel fees for installations are charged according to the same table and are shown on your quotation.

11.2.4. If work cannot proceed due to undisclosed or inaccessible plumbing or electrical conditions, the call-out fee and any travel fee remain payable.

11.3 Cancellations

11.3.1. Installation appointments must be cancelled or rescheduled at least 12 hours before the appointment.

11.3.2. If the Customer cancels or reschedules on the day of installation, including while our technicians are on their way or once they have arrived on-site, the call-out fee of R400 plus any applicable travel fee is payable. Where the Customer has already paid, this amount is forfeited and deducted from any refund.

11.4 Installation guarantee

11.4.1. Where Randd Technologies installs a new unit bought from Randd Technologies, the installation carries a 1-year guarantee from the installation date.

11.4.2. During the guarantee period, the Customer is entitled to:

• Unlimited call-outs at no call-out fee; and
• One (1) free replacement heating element should the element stop working, for any reason, including accidental damage while getting used to the new unit.

11.4.3. After the free replacement, any further heating elements are for the Customer’s account.

11.4.4. The guarantee only applies to new units bought from Randd Technologies. It does not apply to units bought elsewhere, or to products Randd Technologies does not stock, as we cannot supply parts for them.

11.4.5. The guarantee excludes:

• Damage due to negligence (other than the one free element in clause 11.4.2)
• Incorrect usage
• Plumbing work associated with shower creation (pipes, taps and plumbing are not guaranteed)

11.5 Payments

11.5.1. Installation fees must be paid in full immediately after or prior to installation.

11.5.2. Payment plans must be arranged before appointments.

11.6 Staff protection

11.6.1. Randd Technologies may withdraw technicians if subjected to abuse, threats, or unsafe conditions.

11.6.2. In such cases, call-out fees still apply.

12. Returns

12.1. You may return goods only if:

• Within 7 days under the ECT Act; or
• Within warranty period if defective; or
• Delivered in error by Randd Technologies.

12.2. Randd Technologies is not required to accept returns where goods have been:

• Disassembled
• Altered
• Installed or affixed
• Combined with other systems

12.3. Returns must be pre-authorised via email or online form.

12.4. Customers must use reputable carriers and bear the cost of return shipping unless Randd Technologies is at fault.

12.5. Returned products must be complete and in resalable condition.

12.6. Randd Technologies may charge a restocking or handling fee up to 20%.

13. Repairs

13.1. Repair timeframes are estimates.

13.2. Randd Technologies is not liable for delays beyond its control.

13.3. Items not collected within 30 days after repair completion may be sold to recover costs.

14. Limitation of liability

14.1. Randd Technologies is not liable for loss or damage arising from:

• Circumstances beyond its control
• Consequential or incidental loss
• Customer misuse, incorrect installation, or failure to disclose site conditions

15. Service address

Your delivery address on the quotation is the chosen address for legal notices.

16. Title & risk

Risk transfers to you upon delivery to the carrier (FOB shipping point).

17. Contact details

Telephone: +27 21 879 5549
WhatsApp: +27 84 693 3824
Website: https://www.randd-technologies.co.za
Email: support@randd-technologies.co.za

Head office: 4 Old Paarl Road, Bellville, Cape Town
Postal address: 4 Old Paarl Road, Bellville, Cape Town, 7530

18. Jurisdiction

These Terms are governed by South African law and the jurisdiction of South African courts.

19. Privacy

Randd Technologies respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our website will be used for processing only. The only e-mails which you will receive from Randd Technologies are updates to any recent orders unless you have indicated otherwise in your preferences. For the purpose of this clause, ‘personal information’ shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). See also our Privacy & cookies page.

20. Product listings, reviews & competitions

You may enter the online competitions hosted by our website if you are a natural person over the age of 18 (eighteen) years and currently residing in South Africa (being a resident or citizen); but will be excluded from entering if you are a director, partner, employee, agent, service provider, and consultant of Randd Technologies, the sponsor or affiliated to its subsidiaries and its holding company, if any, or if you are the spouse, life partner, parent, child, sibling, business partner and associate of such persons.

The prize and steps required to accept the offer/participate in the competition will be posted on the website www.randd-technologies.co.za or relevant social media pages, which will also reflect the entry period. Any entries received thereafter will not be considered for the competition draw.

The outcome of the competition is subject to the decision of the judge, whose decision is final and no negotiation will be entered into thereafter.

Randd Technologies reserves the right to redistribute all unclaimed prizes if not claimed after 3 (three) months after being given away on the website. Prizes are not transferable and may not be exchanged for cash.

Randd Technologies and their sponsors reserve the right to cancel, modify or amend the competition at any time if deemed necessary in their opinion, or if circumstances arise outside of their control.

By entering the competition, you agree to accept the competition rules and to be bound by them.

21. CPA compliance clause

No term contained herein purports to:

• Limit or exclude any warranty or obligations which are implied by the Consumer Protection Act (to the extent applicable) or which Randd Technologies gives under the Consumer Protection Act (to the extent applicable), to the extent that the law does not allow them to be limited or excluded.
• Limit or exempt a party from any liability, including (without limitation) for any loss directly or indirectly attributable to the gross negligence of such party or any person acting for or controlled by such party, to the extent that the law does not allow such limitation or exemption.

22. Customer disclosure clause

The Customer confirms that all installation conditions, including plumbing and electrical accessibility, have been truthfully disclosed. Failure to disclose relevant site conditions may result in additional charges, refusal of service, or cancellation fees.

Randd Technologies’ product descriptions are not designed or intended to replace your product knowledge, experience and/or research or that of a professional installer or licensed electrician or plumber.

Randd Technologies is not a forum for product reviews. randd-technologies.co.za is a private site and as such, any specifications and information posted by Randd Technologies regarding products for sale must be factual. However, customer comments in regards to their experience with said products are the opinions of the user. The Customer opinion reviews are used at the discretion of Randd Technologies as a marketing device for positive and constructive ways to share the benefit of the product. It is not to be used as a source for negative commentary as we cannot endorse the validity of any negative comment. Therefore, the randd-technologies.co.za site is moderated to remove any unproven biased negative comments. It is not the intention of Randd Technologies to mislead the Customer and therefore all purchase decisions should not be based solely on the product review.